We spend a considerable amount of time and effort in ensuring we offer the best service possible
to all our customers and users. If you should have a complaint please put this in writing and e-
mail to firstname.lastname@example.org
Alternatively, you can post it to the following address:
Unit 4, Starborough Farm, Starborough Road, Marsh Green, Kent TN8 5RB
Please mark it for the attention of Graham Harbord (Director)
We will acknowledge receipt of the complaint within 5 working days and we hope to
provide a solution within 1 month.
If the first response is not satisfactory we will write to you again within 1 month to
provide a final solution.
We will always respond to your complaint in full within 2 Months
Throughout the process we will keep in contact by phone or email
If you are not satisfied with our response, or if a complaint is not resolved within the timescale
shown above you may refer the complaint to :
Financial Ombudsman Service